L'Oréal Paris Colour Riche Shine Addiction Lipstick 4.2g (Various Shades)

DO NOT BUY & BE VERY WEARY OF RY. I did not receive the product as pictured ie Colour Riche Shine 642. This lipstick must have been discontinued by L'oreal so RY sent a different lipstick. One that is in a different container and has a darker shade of pink - Glow Paradise 642 (I tested it at the Chemist). Trying to return this incorrect product (unopened) to RY was excruciating. It was difficult to upload photos of the issue, frustrating to deal with a "no reply' email process that loops - and when I finally spoke with a customer service rep, I got escalated to a manager who once again, hides behind the "no reply" email process. After weeks of trying to penetrate their customer service "iron wall" - they finally agreed to accept a return of the item - as a "change of mind" - and asked that I pay postage (half the cost of the item). To top it off, the time taken to refund money was over a month. BE VERY WEARY OF THEIR RETURN PROCESS - IT IS NOT AS THEIR POLICY STATES.