Biolage Fiberstrong Shampoo and Conditioner Duo

Australian Orders

Australian Orders	Australia Post Standard Delivery* (2-7 Business Days)	Australia Post Express Delivery** (1-3 Business Days)
Orders under $50	$7.95	$9.90
Orders over $50	FREE	$5.95

 

Postage Insurance
$2.95	Complete protection for loss or damage during transit*

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Shipping options

RY partners with Australia Post and Aramex Couriers.

To calculate the number of days you could expect to receive your parcel, please use the Australia Post Delivery Times Tracking Tool which provides a delivery estimate for both Standard and Express Post. Use postcode 4217 in the "from" field.

Different couriers have different processes and options available to parcel receivers for the delivery of their packages. We will advise you via email which carrier your parcel has been dispatched with, and this selection is auto calculated by our warehouse systems to ensure your parcel is sent via the method that will have it delivered to you as quickly as possible.

You have the option at checkout to give Authority to Leave your parcel in a safe place by the courier.

A signature upon delivery will be required unless otherwise indicated by you for the parcel to be left in a secure location. Anyone at the delivery address can sign for your parcel. We email you a tracking number at the time of dispatch and encourage all customers to track their parcels online via links provided, to be aware of the delivery status of your order. Couriers may communicate with you digitally via email or in some cases SMS regarding the delivery of your parcel, if necessary.

If you supply a business address please ensure you include the business name in the address field.

Standard Delivery

• Your order will be sent with Australia Post eParcel or Aramax Courier Standard Delivery. This is a trackable service and you will be sent tracking information once your order has been dispatched.

Express Delivery

• Express orders are sent with Australia Post or Aramex for some local orders. Next day delivery applies only if you reside within the Australia Post Express Network. Please view the following link to see if your location falls within this delivery network: Express Network. Express orders not within the next day delivery network will get to you in the quickest time possible.
• There is a 2kg maximum weight restriction for Express Delivery.

Click & Collect

• We offer a click-and-collect service whereby you can collect your order from our warehouse in Bundall, QLD. We will contact you when your order is ready to be collected. Our opening hours are Monday-Friday 9 am until 5:00 pm.

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Postage Insurance

Piece of mind that if there is any damage to your goods, or it is lost whilst it is in the couriers hands, it is covered via transit cover postage insurance, and the damaged/lossed goods will be replaced or reimbursed.

This protection is added to all orders, automatically. If you do not wish to insure your parcel, you have the option prior to completing your order to remove it.

Please note that standard practice when there is damage, or suspected loss to a parcel is an investigation. This is launched by us, with the courier that is responsible for your delivery. Investigation timeframes are between 5-14 business days. Most investigations locate late parcels, and result in a late, but sucessful delivery. Investgations into loss or damage are not limited to parcels only with postage insurance, however, once any investigation is completed and closed without locating a lossed parcel, an order with postage insurace will then be replaced or reimbursed. Investigations must be launched within 45 days of parcel dispatch date.

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Authority to leave without a signature

You can authorise for your parcel to be delivered without a signature. AbsoluteSkin and the courier companies will NOT be held liable for parcels that are lost (due to incorrect delivery address supplied, stolen or damaged at the delivery address).

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Dispatch

Orders are dispatched promptly provided we have all the items on your order in stock. Orders received on weekends and public holidays will be dispatched on the next business day. If we experience any delays in processing your order, we will let you know. It is your responsibility to ensure you provide the correct address details when you place your order. Parcels that are returned to us due to an incorrect address on the order, will incur a delivery charge to be resent.

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International Orders

International Orders are shipped with Australia Post Pack & Track. This is a trackable service and requires a signature on delivery.

Location	Estimated Delivery Times	Christmas Delivery Deadline
New Zealand	8-13 business days	4th December
Asia Pacific	9-13 business days	3rd December
Western Europe	10-20 business days	26th November
North America & Middle East	10-15 business days	30th November
Rest of the world	10-20 business days	26th November

*All customs charges and duties are the responsibility of the customer.

*We do not ship Dermalogica or ASAP Skin Products Internationally.

*Please double check the address you have provided for your order is correct. If a parcel is returned to us due to insufficient address details, we will refund the products and withhold the shipping charge.

*Delivery timeframes are guides, not guarantees. Parcels delivered outside of the delivery timeframes can be returned, at your expense, inline with our returns policy.